How do I Pay?
A customer can pay for their order via online payment or cash on delivery. We support multiple online payment options that includes net banking, credit/debit card (Visa, Master and Maestro) and cash cards. Our trusted payment gateway, with secure encryption ensures that your transaction is safe. Alternatively, one can pay at the time of delivery as well. We accept cash only. At the time of checkout, customer needs to mention the preferred mode of payment (online payment, cash). A customer can use cash at the time of payment.
What is Zopwallet?
ZopWallet is ZopNow’s answer to all your payment hassles. Just add money once to your ZopWallet by visiting this page. Once the money is added, it will convert into zoppies that can be used by you to pay for your future orders – without having to remember credit/debit card or netbanking details every time you want to shop on ZopNow.
All orders for Rs. 1000 and above are eligible for FREE shipping. For orders below Rs. 1000, a standard shipping charge of Rs. 30 will be applicable. You can avoid shipping charges on all orders that you place without any restriction on order value, if you qualify for 'Unlimited Free Shipping' in any month.
What is 'Unlimited Free Shipping'?
All customers who are eligible for 'Unlimited Free Shipping' are allowed to place any number of orders in a month - with zero shipping charges. There are no restrictions on minimum order sizes for such customers in order to get Free Shipping.
How can I become eligible for 'Unlimited Free Shipping'?
You can be eligible for 'Unlimited Free Shipping' if you shopped for Rs. 5,000 or more in 'completed' orders last month.
I just need few orders to be free of shipping charges. Can I get that?
Yes, just ensure that you shop for Rs. 2500 or more in any month to get up to 4 orders below Rs. 1000 that won't incur any shipping charges.
How do I apply a discount coupon on my order?
A customer can apply discount coupon from the shopping cart at the bottom. We allow only one coupon usage per delivery. Customers can view the money saved by coupon discount on the bottom right section of the webpage.
How do I apply a cashback coupon on my order?
A customer can apply cashback coupon from the shopping cart. Only one coupon is allowed per order. The cashback will be added to the customer's account only after the order is delivered to the customer. You can view your cashback amount by visiting 'My Zoppies'
How do I get a refund?
A customer can get a refund in terms of our loyalty points (zoppies). Alternatively, if the payment has been made online, one can get an online refund. Online refund typically takes around 5-7 business days to reflect in your account.