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How do I Shop on ZopNow?

Our vision is to help people save time with the hope that they can spend this ‘saved time’ on something more meaningful. A lighter version of our belief is to “Be Lazy, Buy Easy”. As a starting point for this vision we plan to achieve our first mission of delivering “daily needs” items at your doorstep in less than 3 hours. We currently carry items ranging from home needs, personal needs, staples, beverages, spices, edible oil, cleaning utilities, baby products and many more. We hold more several thousand “daily needs” items that you can shop online.

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The Home Screen

  1. Click the logo anywhere to go to the homepage
  2. This is the place where you search from. Results are shown automatically. If you seek to get more results, just hit enter on your keyboard
  3. All our offers and gifts are shown right on top on All Pages. Offers can vary based on your area.
  4. Our meny has shifted to the left of your screen. We intend to add more items and needed more space.
  5. The PINCODE for which stocks are shown. Click here to change the PINCODE for your delivery. Items may get removed from your cart if PINCODE is changed.
  6. Login and SignUp options are available on the top right of your screen.
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The cascading navigation

  1. The main menu
  2. The 2nd level of categories available from any window
  3. The last level of categories available from any window

Product Display and Browsing

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List Display of Products

  1. Some products like "Fresh Vegetable and Non Veg" are not available all through the day. These are conveniently marked with a "Time of availability" on them. If you add these products, your checkout slot selection will be limited accordingly.
  2. Added products are shown with a hatched line background to spot them easily while browsing. We do not want you to accidentally add extras.
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Detail Display of Products

  1. The Brand Name. Click the link next to it to see all products by the same brand on a "Brand Page". Followed by MRP and "what you pay" for the product on ZopNow after any offers or discount.
  2. Slot availability for the particular product. All products are not available for all slots.
  3. Description of the product
  4. Other size and price options for the same product. We call these "Variants"
  5. A list of products that are similar to the product you are viewing
  6. A list of popular products from the same brand
  7. From any product display, you can access the "Variant PopOut" to add them to your cart.

Search

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Search Pop Up

  1. Type three letters of the item you want to search and...
  2. Our system starts showing personalized search results right there
  3. Click on the "+" button to add a product, right from the popup.

Shopping Cart and Edit Cart

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The New and Improved Cart

  1. Click here to edit items in your cart. Now it opens up on the same page and allows you to edit, add or delete items from the cart.
  2. One click option to get rid of everything from your cart. Don't worry, we will ask for a confirmation. This operation clears your cart across all devices, browsers and apps.
  3. The Checkout Button. Nothing much has changed here.
  4. Click "Done" once you are Done with your cart edit. It just closes back in its place and you can continue shopping.
  5. A clearer report of your impending transaction is shown here including the amount you gained in discounts and zoppies.

Ordering and Checkout

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Invite Friends

  1. Although the default is the next 3 hours, you can always "Pick a date".
  2. Pick a preferred time slot. These are conveniently divided 5 slots through out the day from 7 AM till 10 PM.
  3. Do note that substitutions may happen in your order as ZopNow delivers from physical stores. You can always return these substitutions at the the time of delivery. They are mentioned separately on your invoice.
  4. Select your preferred method of payment
  5. Click the "Place Order" button. And you are done. If you have selected "Pay Online", our system will direct you to our payment partners where you can pay by Credit Card, Net Banking or PauU Money. For Cash on Delivery, you can pay using Sodexo or Ticket Restaurant food vouchers*. (This facility is only available in select areas)

Login and SignUp

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Signup Screen

  1. Give us your Name, Address and Nearest Landmark
  2. Definitely Mention your PINCODE
  3. Your Phone Number that we can use to contact you
  4. Your Email Address
  5. Click Signup and you are on ZopNow. Welcome!
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Login Popup Screen. For your the ease of your shopping, the Login Screen can now pop up on demand on any screen

  1. Click here to bring up the Login popup
  2. Use your Phone number or Email Address, your password and click enter

Your account and address selection

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Your user menu

Your account pages are available from all screens from this dropdown on the top left right where your name appears. This provides and easy access to your account status, your zoppies and past orders from any page on the website.

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Your Area and Address menu

  1. All your addresses are shown here
  2. Click here to create a new address for delivery on ZopNow

All your addresses are now available under one tab. Just select one and start shopping. And if you have shifted to a new place, just start shopping by adding the new address, that's all!

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Your Past Orders

  1. Your current address of delivery, or in other words, "Your Card"
  2. Overall transaction snapshot till date
  3. List of Past Orders by date. The most recent one is shown on top
  4. Details of the order that is selected
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Your Zoppies

  1. Your current address of delivery, or in other words, "Your Card"
  2. Overall transaction snapshot till date
  3. Zoppies balance summary
  4. Zoppies in detail by every transaction, debit and credit. Note: We deduct zoppies to round off your payment before any order is placed. This is done to ensure a speedy delivery.

Invite Friends

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Invite Friends

  1. Pick 5 email addresses of your friends
  2. Edit the message (If required, although we have a fairly nice message readily available!)
  3. Click Invite Friends button and you are done. When your friends do sign up, you get Zoppies for every one of them!

Cancellations and Returns

All orders can be can be cancelled or rescheduled at any point in time before picking of the order from My Orders Page. All Items bought on ZopNow.com, except perishables, can be returned at any point of time within 15 days of purchase. All perishable items e.g. Fresh Non Veg, Fresh Vegetables have to be checked and returned, if required at the time of receiving your order. You can return any other items at the time of delivery or after. If you have prepaid for your order, your refund will be processed within the next 2 days and will reflect in your account in 7 - 15 days depending on your bank. If you choose "Refund as Zoppies" during checkout, the Zoppies are credited to your account within 2 working days after completion of cancellation of order. In case of any additional information, call our customer care on +91 80 32420000 or mail them at cs@zopnow.com.

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Cancel your order

  1. Pick your order from the Past Orders List
  2. View the Invoice for your order
  3. Click the Cancel Order button to cancel your order. Cancel order button is only available till the order is dispatched.
  4. Use the Refund as Zoppies Switch to get faster refunds as zoppies that you can use to shop on ZopNow.

You Pay: ₹ 0/-

Zoppies: 0

Items in Order:

Total Amount:

Order is not placed yet

Freshly picked and delivered

Freshly picked and delivered

Picking for your order happens closest to the time of delivery slot chosen by you - getting you almost as good a quality as you would pick yourself.

Easy to order

Easy to order

Shop anywhere anytime you want using our website or mobile apps on Android, iOS or Windows

Maximum range

Maximum range

Get over 10000+ daily essentials from 1200+ brands and 300+ categories to cover almost all your household shopping needs

Maximum convenience

Maximum convenience

Simply add items to cart, checkout and you are done. Use Wallet ('My Zoppies') to add money once and pay easily for multiple orders without worrying about loose change.

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In trouble with your order? Call our customer care to get instant help.